What is Jess France’s Shipping Policy?

We strive to deliver products purchased from jessfrance.com in excellent condition and in the fastest time possible. For all purchases of 180 euro* or more, we will deliver the order to your doorstep FREE of cost.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded.

*Order value is calculated after applying discounts/VAT or any other applicable charges.

How are orders placed on jessfrance.com delivered to me?

For all orders placed on jessfrance.com you can choose delivery options:

  • Standard post delivery
  • Express worldwide delivery

All express orders are delivered through our partner DHL delivery company.

Can there be any extra costs for delivery?

Please be informed that in some countries there can be additional costs for customs and taxes. These expenses are paid by the customer.

How does your Standard Delivery service work?

We try our hardest to deliver your orders as fast as possible. Our standard delivery policy is within 1-2 working days from Monday to Friday (excluding Public Holidays) from the moment you submit your order we ship it to our delivery partner.

How do I check the status of my order?

Please tap on “My Orders” section in your account on our website to check your order status.

How can I track my delivery?

After your order is shipped to the delivery company you will receive and email with a tracking number with a link to our website where you can see the status of the delivery.

Does jessfrance.com deliver orders outside Europe?

Yes, we offer international express delivery for our customers.

What is the cost of the delivery?

After you add products to the cart you can see the delivery cost to your address in the shopping cart or on the checkout page.